Awards & Recognition

As the NSW North Coast’s most awarded hotel, we are proud of the numerous acknowledgements we have received in relation to our accommodation, services and innovation.

We see our awards, from a range of independent industry authorities, as recognising our commitment, honouring our staff and most importantly providing a benchmark against which we continually measure our service, performance and development.

We have been honoured with a number of dedicated sustainability awards that we hold in high regard but are gratified too that judges report aspects of our green efforts have impressed them in also recognising The Observatory in other categories of distinction, for example for service excellence.

Recent Awards Include:


  • Winner 2015, TripAdvisor Travellers’ Choice – Top 25 hotels in Australia, Romance
  • Winner 2015, United Nations World Environment Day Awards, Small to medium Business
  • Winner 2015, Greater Port Macquarie Chamber Business Awards, Sustainability
  • Finalist 2015, Telstra Business Awards, NSW Regional Business


  • Winner 2014, World Boutique Hotel Awards, Sustainability, Australasia
  • Winner 2014, Green Globe Awards, Premier’s Award
  • Winner 2014, Green Globe Awards, Small Business
  • Winner 2014, Qantas Award for Excellence in Sustainability
  • Winner 2014, Australian Business Awards, Customer Service
  • Winner 2014, Australian Business Awards, Sustainability
  • Silver Winner 2014, Australian Tourism Awards, Deluxe Accommodation
  • TripAdvisor 2014 Winner – Certificate of Excellence


  • Silver Winner 2013, National Tourism Awards, Deluxe Accommodation
  • Winner 2012 NSW Tourism Awards, Deluxe Accommodation
  • Winner 2012 NSW Tourism Awards, Deluxe Accommodation
  • Winner 2012, Qantas Awards for Excellence in Environmental Sustainability
  • Winner 2012 TripAdvisor, Best of 2012, Traveller’s Choice Winner
  • Finalist 2012 Green Globe Awards – Excellence in Sustainability Awards
  • Hall of Fame 2012 (winner 3 consecutive years) for Accommodation, Greater Port Macquarie Business Awards
  • Silver Winner 2011 – Deluxe Accommodation, NSW Tourism Awards
  • Winner 2010 – Property of the Year, HMMA Awards
  • Winner 2010 – 4.5 Star self contained Accommodation, HMAA Awards
  • Silver Winner 2010- 4.5 Star Deluxe Accommodation, NSW Tourism Awards
  • Hall of Fame 2009 (winner 4 consecutive years) for Deluxe Accommodation, Mid-North Coast Tourism Awards
  • National Winner 2009 – Australian Service Excellence Awards, Small Business Hospitality
  • National Highly Commended 2009 – Self-contained accommodation, Hotel Motel Accommodation Association
  • Finalist 2009 – Conservation/Eco-tourism, Hotel Motel Accommodation Association (HMAA) 2009
  • NSW Finalist 2009 – Deluxe Accommodation, NSW Tourism AwardsNSW Winner 2009 – Qantas Silver Award for Environmental Sustainability