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Guest Promise

Our promise to you as guest of The Observatory Hotel is to continually strive to excel in our standards of service.

Our staff will always greet you with warmth and our apartments will enhance your seaside experience. We will listen to and respond to your requests and aim to meet every guest requirement.

We aim to lessen our impact on the environment by implementing and adhering to best practice in our water usage, energy consumption and waste disposal methods.

Service Charter

Our Service Commitment

  • We will answer your email enquiry within 24 hours
  • We will answer and return your phone calls promptly
  • We will ensure our website information is accurate and current
  • We will call you the day before arrival to confirm arrival arrangements
  • We will always provide you with warm and friendly service
  • We will manage your arrival promptly and efficiently
  • We will ensure your room is available by the agreed check-in time
  • We will ensure your room is faultlessly clean and well maintained
  • We will endeavour to meet any special needs or requirements
  • We will respond to your requests promptly and efficiently

Making Your Stay Greener

  • In 2012 The Observatory reached a milestone in becoming 100% carbon neutral
  • We will engage with our guests and community to create environmental awareness

Our ‘Perfect Stay’ Guarantee

We want your stay at The Observatory Hotel to be perfect. If you feel we do not fulfil our Guest Promise, we will happily offer you a complimentary night to enjoy on a return visit.