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'Our Guest Promise'

Our goal is to achieve 'world best service practice'.

Our promise to you as guest of The Observatory is to continually improve our service standards. We will listen and be responsive to your needs. Our staff will always be friendly and our apartments will be clean and well maintained.

We will also strive to lessen our impact on the environment in the areas of water usage, waste and energy consumption and maintain our 100% carbon neutral status.